Use the information provided below for assistance logging in to PaymentNet:
Contact J.P. Morgan Customer Service
If you are a cardholder and you need password reset, login, or navigation assistance:
Contact J.P. Morgan Customer Service by calling the number on the back of your card. For the most efficient and fastest service, use the number on the back of your card whenever possible.
If you do not have your card, please contact Customer Service at 1-800-270-7760 (TTY 1-800-955-8060).
J.P. Morgan Customer Service is available 24 hours a day, seven days a week.
As long as you have a card, you can contact J.P. Morgan Customer Service for login assistance, regardless of the system role(s) assigned to you in PaymentNet.
Contact Client Application Support (CAS)
If you are an authorized Program Administrator, contact the J.P. Morgan Client Application Support team for password reset, login, and navigation assistance.
Client Application Support is available Monday through Friday from 7 a.m. to 6 p.m. CT.
Note: PaymentNet is a role-based system. A Program Administrator is someone that your organization has assigned to manage your card program.
Contact your Organization's Program Administrator
If you are a Transaction Approver, Manager, Auditor, Application Approver, or Order Requestor, AND you do not have a card, contact your organization's program administrator for password reset, login, and navigation assistance.
Note: Other system roles (e.g., Transaction Approvers, Auditors, and so on) are available in PaymentNet to support your organization's card program.